- For each payment, you will receive a confirmation number for your records.
Make One-Time Payment
Pay your bill without registering. All you need is your Account Number and Service Address Zip Code from your utility bill
Your New Utility Billing Portal is Launching Soon!
Raleigh Water Self-Service, a smarter way to manage your utility account, goes live on November 12.
Key Changes
New Account Required: On or after November 12, everyone will need to re-register online to create their new account.
Autopay Users Must Re-enroll:
* Bills due on or before November 7 will draft as usual.
* Starting November 12, you must sign up for Autopay again in the new portal before your next payment is due.
* Note: Autopay setups made in the current portal after October 20 will not be honored.
System Maintenance and Closures:
* You will not be able to make a payment using any method (in-person or online) between November 7 (5pm) and November 12 (8:30am).
* The call center will be closed November 10-11.
Get Help
Raleigh Water will host community events in November and December to provide hands-on assistance and answer your questions. For more information, visit raleighnc.gov/water and search for "Billing Portal."
Pay your bill without registering. All you need is your Account Number and Service Address Zip Code from your utility bill